Terms and Conditions
These Terms and Conditions apply to all gardening, landscaping, maintenance, clearance, and related services provided by Gardeners Mayfair to residential and commercial customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. About Us and Scope of Services
Gardeners Mayfair provides professional gardening and outdoor maintenance services in Mayfair and surrounding parts of London, as well as other locations we may agree to serve from time to time. Our services may include, but are not limited to, garden maintenance, hedge trimming, lawn care, planting, pruning, weeding, seasonal tidy-ups, soft landscaping, waste removal arrangements, and other garden-related work agreed in advance.
These Terms apply to all services unless we expressly agree otherwise in writing. If any separate written agreement, quotation, or service specification conflicts with these Terms, the separate agreement will take priority to the extent of the inconsistency.
2. Booking Process
Bookings may be made by requesting a quotation and confirming acceptance of that quotation, or by agreeing a service visit directly with us. Any date, time, or schedule provided is an estimate unless we have expressly confirmed it as fixed. We will use reasonable efforts to attend on the agreed date, but arrival times may vary due to traffic, weather, access issues, prior job overruns, or other operational factors.
When you request services, you must provide accurate and complete information about the property, access arrangements, parking restrictions, pets, hazards, and any special requirements. If you fail to provide relevant information and this affects our ability to perform the service safely or efficiently, we may adjust the price, reschedule the visit, or cancel the booking.
A booking is considered confirmed once we have accepted it and, where applicable, received any required deposit or advance payment. We may refuse or withdraw a booking at our discretion, including where the work requested is outside our capabilities, would create a safety risk, or cannot reasonably be completed under the conditions provided.
If the scope of work changes after the booking is made, we may revise the quotation and, if needed, the schedule. Additional work will only be carried out with your approval or where it is reasonably necessary to complete the originally agreed service safely and effectively.
3. Quotations and Pricing
Any quotation is based on the information available to us at the time and may be subject to change if the actual condition of the garden, access, volume of waste, or required labour differs from what was described. Quotations may be time-based, fixed-price, or a combination of both, depending on the service requested.
Unless stated otherwise, quotations are valid for a limited period from the date issued and may be withdrawn or revised after that period. Prices may be adjusted where materials, waste disposal costs, parking charges, or subcontracted services increase before or during the provision of the service. We will normally inform you before carrying out any chargeable additional work, except where immediate action is necessary to prevent damage, reduce risk, or complete the agreed work safely.
4. Payments
Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due upon completion of the work or on receipt of invoice. We may require a deposit for larger, repeated, seasonal, or specialist services, and we may require full or partial payment in advance for materials, waste disposal, or reserved appointments.
You are responsible for ensuring that payment is made in full and on time. If payment is not received by the due date, we may charge reasonable late payment fees and interest to the extent permitted by law, and we may suspend further services until the account is settled. Any bank transfer fees, chargeback costs, or collection costs caused by failed or disputed payments may be passed on to you where permitted.
All prices are quoted in pounds sterling unless otherwise stated. Any VAT will be charged where applicable. If payment is made by card or another third-party provider, any processing requirements or charges imposed by that provider may apply in addition to our own terms.
5. Cancellations and Rescheduling
You may cancel or reschedule a booking by giving us reasonable notice. If you cancel with insufficient notice, we may charge a cancellation fee to cover lost time, labour allocation, materials already purchased, and any non-refundable costs incurred on your behalf. The amount charged will reflect the timing of the cancellation and the resources reserved for your booking.
If we need to cancel or reschedule due to illness, severe weather, unsafe conditions, equipment failure, or circumstances beyond our control, we will notify you as soon as reasonably possible and offer an alternative date where available. We are not liable for any indirect costs resulting from cancellation or delay, including loss of use of the garden, missed events, or third-party inconvenience.
If we arrive at the property and are unable to complete the service because access is unavailable, the property is not ready, or conditions are unsafe, the booking may be treated as a late cancellation and the visit may be chargeable in full or in part.
6. Customer Responsibilities
You must ensure that the property is accessible and reasonably safe for work to begin. This includes providing access to gates, keys, codes, or other arrangements as agreed, and securing pets, children, and fragile items away from the work area. You must tell us in advance about underground services, hidden hazards, wasp nests, unsafe structures, contamination, or any other condition that may affect the work.
You are responsible for obtaining any consents, permissions, or approvals required from a landlord, managing agent, freeholder, local authority, or other relevant party before work begins. Where our work depends on such approval, you remain responsible for any delay or refusal caused by the absence of permission.
If you ask us to work on plants, trees, or structures that are diseased, unstable, protected, or otherwise sensitive, you must disclose all relevant information you have. We may refuse to carry out any task that we consider unsafe, unlawful, or likely to cause damage.
7. Liability and Limitation of Responsibility
We will carry out our services with reasonable care and skill. If we make a proven error, we may, at our option, re-perform the relevant service, correct the issue, or provide a reasonable refund for the affected part of the work. This is your sole remedy for any failure to meet the service standard, except where otherwise required by law.
We are not responsible for pre-existing damage, hidden defects, natural plant decline, disease, pest infestations, weather damage, or outcomes caused by factors outside our control. Gardening is a living and seasonal service, and results may vary depending on soil condition, weather, plant health, and prior maintenance.
To the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of enjoyment, or any other economic loss that is not directly caused by our breach. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
If we work with tools, machinery, chemicals, or heavy materials, we will take reasonable precautions. However, you acknowledge that normal gardening activity can involve some risk of minor surface marking, soil displacement, debris, or incidental disturbance. We are not liable for minor and unavoidable effects that are reasonably incidental to the agreed work.
8. Waste Handling and Regulations
Where our services involve green waste, soil, branches, soil bags, or other garden debris, we will manage removal and disposal in accordance with applicable waste laws and environmental requirements. We may separate waste for reuse, recycling, composting, or licensed disposal as appropriate. Waste transfer and disposal methods may vary depending on the nature and volume of the waste and the facilities available at the time.
Unless agreed otherwise, the quotation will specify whether waste removal is included. If waste removal is not included, you are responsible for arranging lawful disposal of all generated waste. You must not ask us to dispose of hazardous, clinical, electrical, chemical, asbestos-related, or contaminated material unless we have expressly agreed in advance and are legally permitted to handle it.
Any waste classification provided by you must be accurate. If waste is found to be mixed, contaminated, heavier, or more voluminous than described, additional charges may apply, or we may refuse to remove it. We will not breach environmental or waste management regulations for the sake of convenience, and we may decline any instruction that would require unlawful disposal.
9. Access, Property Care, and Risk
We will take reasonable care when working on your property, but you are responsible for protecting delicate surfaces, fixtures, ornaments, irrigation systems, outdoor furniture, and items that may be vulnerable to normal gardening activity. Where practical, please move valuable or fragile items before we arrive.
If we are asked to enter enclosed areas, move objects, or work near structures, paving, glazing, or other features that may be damaged by age or condition, this is done at your risk unless damage is caused by our negligence. We may stop work if we believe continuing would create a risk of damage or injury.
10. Complaints and Remedies
If you are dissatisfied with any aspect of our service, you should notify us as soon as reasonably possible after completion of the work. We may ask for photographs, a description of the concern, and an opportunity to inspect the issue. We will review complaints fairly and aim to resolve them promptly.
Any claim relating to the quality of work must be made within a reasonable time. Where we agree that corrective action is appropriate, we will determine the most suitable remedy in the circumstances, which may include returning to complete or adjust the work, or issuing a partial refund.
11. Force Majeure
We will not be liable for delay or failure to perform our obligations where caused by events beyond our reasonable control. This includes severe weather, flooding, acts of government, road closures, labour disputes, supply shortages, equipment breakdowns, or public health incidents. In such circumstances, the affected obligation will be suspended for the duration of the event, and we will resume services as soon as reasonably practicable.
12. Termination
We may stop providing services immediately if you fail to pay, refuse access, request unlawful conduct, behave abusively, or create an unsafe working environment. Either party may end an ongoing service arrangement by giving reasonable notice, subject to payment for services already performed and any non-cancellable costs incurred.
13. Data and Communication
We may use the contact details and service information you provide to manage bookings, issue invoices, organise visits, and communicate about the service. We will handle personal information in accordance with applicable data protection law and only for legitimate business purposes connected with your booking or account.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise.
15. General Provisions
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right under these Terms shall operate as a waiver of that right. These Terms, together with any quotation or written agreement we issue, form the entire agreement between you and us in relation to the relevant services.
By confirming a booking with Gardeners Mayfair, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
